Resolution
Our goal is to resolve, not to inflame. We focus on amicable, pre-legal solutions that achieve payment while avoiding unnecessary conflict. For us, success means finding outcomes that work for everyone involved.
Commercial debt recovery.Built around people and relationships.
When a customer does not pay, the balance is only part of the problem. Rezolva combines professional B2B debt recovery with human, commercially aware communication - helping you secure payment while protecting the relationships and reputation behind your business.
✓UK B2B specialistsCommercial accounts handled by experienced people.
✓Resolution before escalationPayment and engagement first; legal action only where appropriate.
✓No collection, no commissionSuccess-based amicable recovery, subject to the agreed terms.
✓Visible and accountableClear updates and control through Rezolva Connect.
Who we are
Rezolva combines experienced people, respectful communication and intelligent technology to deliver ethical, results-driven commercial debt recovery. Every account is handled as a conversation, not a transaction.
Our mission is simple: to redefine debt collection through a resolution-first approach. We believe recovery should never come at the expense of trust, and that businesses deserve a partner who can protect their interests without damaging their relationships.
The values behind our work
Four principles shape every recovery
These are not slogans added after the event. They guide how we communicate, make decisions and measure a successful outcome.
Relationships
We know that today’s debtor could be tomorrow’s customer. That’s why we prioritise communication and respect, safeguarding your reputation and your commercial connections. Protecting relationships is at the heart of everything we do.
Respect
We do things the right way. Every case we handle is approached with honesty, fairness, and full compliance. Our clients trust us to act professionally at all times, and we honour that trust by being transparent in our actions, our fees, and our results.
Results
At the end of the day, you need outcomes. Our processes are designed to deliver swift, measurable results without compromising on integrity or relationships. We don’t just aim for recovery, we aim for recovery done right.
What we help businesses do
Practical support across the debt recovery journey
Clients can use Rezolva for a single overdue account, a portfolio of business debts or ongoing credit management support.
Explore credit management support Practical support to strengthen credit control and reduce overdue balances.
Explore commercial debt recovery Professional B2B collection focused on payment and commercial relationships.
Explore legal debt recovery A controlled route from pre-legal review to court action where appropriate.
Relationship-led recovery
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Recover payment without losing sight of the relationship
An unpaid account is rarely just a number. There may be a valued customer, a genuine problem, a broken promise or a difficult conversation behind it. Rezolva combines commercial firmness with human judgement so the response fits the situation.
Understand the account
We review the trading relationship, balance, evidence, contact history and any dispute before deciding how the debtor should be approached.
Engage professionally
Our people communicate clearly and respectfully, establish what is preventing payment and work towards payment or a credible proposal.
Recommend the right next step
Where resolution is possible, we pursue it. Where it is not, we explain the proportionate commercial or legal options before further costs are incurred.
Your reputation remains part of the recovery strategy. The objective is not simply to send a more forceful demand. It is to create meaningful engagement, secure the best commercial outcome and preserve viable relationships wherever possible.
Why work with us
Trusted resolutions - Lasting relationships
At Rezolva, we believe debt recovery doesn’t have to come at the cost of relationships. Our approach is built on integrity, respect, and results - ensuring you recover what you’re owed without damaging your reputation or partnerships. We combine advanced technology with a human-first mindset, giving you clear visibility, fast outcomes, and complete peace of mind.
With Rezolva, you don’t just get a service provider - you gain a trusted partner dedicated to protecting your business and securing your future.
- Specialists in commercial debt resolution
- No collection, no commission
- Global coverage
- Speed and technology
- Simple pricing
- 24/7 online access
Client results
Commercial debt recovery that clients are happy to recommend
Clients instruct Rezolva because payment matters, but so does the way the account is handled. These experiences reflect the balance we aim for: decisive action, clear communication and proper regard for the commercial relationship.
£42,000 overdue balance resolved“Firm where needed, but always commercial and professional. The relationship with our customer remained intact throughout, which was important to us.”
Debt recovered in under two weeks“Rezolva collected the debt in less than two weeks. I am very happy with the service and would not hesitate to recommend them for debt recovery in Kent and the wider UK.”
Free business tools
Take the right next step before placing an account
Use Rezolva's no-obligation tools to strengthen internal credit control, estimate the commercial impact of delay and decide whether an overdue balance is ready for professional recovery.
Recoverability assessment
Assess the age, evidence, debtor engagement and dispute position of a specific commercial debt.
Assess the debtInvoice chaser email
Create a professional final internal reminder before an overdue account is referred to Rezolva.
Generate the emailLate-payment calculator
Estimate potential interest, recovery commission and the turnover needed to replace a bad-debt loss.
Calculate the impactLegal costs calculator
Estimate the initial cost of an undefended business debt claim before legal escalation is authorised.
Estimate legal costs
Commercial debt recovery FAQs
Questions businesses ask before instructing Rezolva
Will debt recovery damage our customer relationship?
Professional recovery does not have to be unnecessarily confrontational. Rezolva reviews the relationship and account history before contact, then uses clear, commercially aware communication designed to create engagement while protecting your reputation.
What types of debt does Rezolva recover?
Rezolva specialises in business-to-business debts, including individual overdue invoices and larger account balances made up of several invoices. Consumer debts are outside the service.
How much does commercial debt recovery cost?
Rezolva's amicable commercial recovery is generally provided on a no collection, no commission basis, subject to the agreed terms. Legal fees, court fees and other third-party costs are separate and are explained before any chargeable escalation is authorised.
When should an overdue account be referred?
Consider referral when the agreed payment date has passed, normal reminders have not produced payment and the customer is not resolving a genuine dispute. Earlier action usually preserves more recovery options and better evidence.
Have an overdue business account that needs attention?
Assess it first or create a free Rezolva account and place the debt when you are ready.
Trusted connections
Specialist support beyond debt recovery
Some cash-flow and credit-risk challenges need more than collection activity. Rezolva works with selected specialists so clients can reach relevant commercial support without losing the personal relationship and clear accountability they expect from us.
Introductions are made where relevant. Clients remain free to decide whether any partner service is right for them.
Explore Rezolva partnerships →