Commercial debt recovery is not simply a sequence of letters and calls. It depends on judgement, communication and knowing when to resolve, negotiate or escalate.
Rezolva is deliberately founder-led and relationship-focused. Clients know who is responsible for their instruction, why a recovery step is being recommended and what happens next.
20+ years in credit and commercial riskMCICM professional credit standingB2B only commercial debt recoveryDirect access to the person accountable
Experience and professional standing
Founder-led recovery with direct accountability
Rezolva is led by Karl Hague MCICM, who brings more than 20 years of experience across credit, collections, commercial risk and trade credit insurance. Clients have direct access to the person responsible for the recovery approach and the standard of service.
20+
Years in credit and commercial risk
Karl's background spans credit management, commercial debt recovery and trade credit insurance, including experience as a credit insurance broker.
MCICM
Chartered Institute of Credit Management
Karl has been a CICM member since 2014 and holds the professional MCICM designation. This is Karl's individual professional membership, not a claim that CICM regulates Rezolva.
ICTF
International credit perspective
Karl has also been a member of the Association of International Credit and Trade Finance Professionals since 2019, supporting Rezolva's understanding of cross-border commercial risk.
Karl has spent more than two decades working across credit management, collections, commercial risk and trade credit insurance. That experience shapes a recovery approach which considers the account, the evidence and the trading relationship before deciding the next step.
He founded Rezolva to give businesses experienced, commercially aware support without losing visibility or personal accountability. Karl remains directly involved in recovery strategy, complex negotiations and decisions about whether legal escalation is proportionate.
Technology supports the work through Rezolva Connect, but it does not replace professional judgement. Clients can follow material activity while still having access to the person responsible for the outcome.
“Our goal is to resolve, not to inflame. The strongest recovery is one that secures the right outcome while protecting commercial value wherever possible.”
Every overdue account has a financial position, a history and a relationship behind it. Rezolva considers all three before setting the recovery strategy.
01
Commercial judgement
Separating genuine operational issues from avoidance, delay or an account that now needs firmer action.
02
Credit insurance perspective
Understanding the important period between a deteriorating account, recovery action and a possible insurance claim.
03
Relationship-aware recovery
Communicating firmly and professionally while recognising that today's debtor may still be tomorrow's customer.
04
Controlled escalation
Explaining the route, likely cost and material risk before any separately chargeable legal step is authorised.
People first, supported by technology
Clear visibility without losing the human relationship
Rezolva Connect gives authorised clients a structured place to submit evidence, follow material correspondence and understand the current position.
The platform supports good recovery work. It does not make settlement decisions, replace professional communication or move an account into legal action without the appropriate human review and client authority.
Experience shared through practical business guides
Karl writes about the decisions businesses face before, during and after commercial debt recovery. The guidance is designed to be useful, specific and clear about when specialist advice may be needed.
“I was able to see every single piece of correspondence on the account page. Rezolva handled every interaction with care and respect, and Karl was easily contactable and gave good, solid advice.”
Rezolva is building carefully around its standards, clients and relationships. If your experience fits commercial credit, recovery, partnerships or specialist support, you are welcome to introduce yourself.
