What we do
Late payments disrupt cash flow and drain valuable time. At Rezolva, we specialise in debt resolution services that recover overdue invoices quickly, fairly, and without damaging your reputation. Our approach is firm but respectful — protecting relationships while delivering results.
- Engage directly with debtors through respectful, professional communication to secure fast outcomes.
- Apply statutory rights by adding late payment interest and recovery costs where possible under UK law.
- Negotiate repayment solutions that protect relationships while delivering results.
- Provide full transparency with 24/7 access to your case progress via our secure client portal.
Our working process
A framework tailored for success
Every debt is different, and we adapt our approach depending on how the debtor engages with us. What doesn’t change is the structured, transparent process we follow – designed to secure the best outcome quickly, fairly, and with integrity.
Within 24 hours of placement, we contact the debtor in writing to confirm our involvement and the balance owed. We then engage directly by phone to understand the reasons behind non-payment and work towards resolution. From there, we follow a clear series of steps, using a combination of calls, letters, and digital communication.
Where all other efforts fail, we work with a specialist debt recovery law firm, giving you access to legal expertise and enforcement when it’s required.
Typically, a non-contested commercial debt is resolved within 21 days.
1. Create Your Free Account
2. Place a Debt
3. Initial Review
4. Request for Payment
5. Direct Engagement (Calls)
6. Final Demand
7. Legal Review
1. Create Your Free Account
Create Your Free Account
Register with Rezolva quickly and securely. Your account gives you access to our 24/7 client portal, where you can submit debts, track progress in real time, and communicate directly with our team.
2. Place a Debt
Place a Debt
Upload the details of the outstanding account, including invoices, contracts, and correspondence. The more information we have, the more effectively we can act. Placement is simple, secure, and takes only a few minutes.
3. Initial Review
Initial Review
Within 24 hours, our team reviews the information you’ve provided. We check:
That the case meets our acceptance criteria
That all documents are in order
That the debt is compliant with UK regulations
This ensures your case is ready for swift and professional action.
4. Request for Payment
Request for Payment
We issue a formal written request to the debtor, confirming:
Rezolva has been appointed to recover the debt
The outstanding balance, including any statutory interest and charges
Clear instructions on how and when payment should be made
This letter sets the tone and shows the debtor that the matter is now being managed professionally.
5. Direct Engagement (Calls)
Direct Engagement
Our debt resolution specialists make direct telephone contact with the debtor. The aim is to:
Understand their financial position and reasons for non-payment
Encourage constructive dialogue and co-operation
Negotiate the most suitable repayment solution (whether immediate payment or a structured plan)
This stage is often the most effective in securing resolution without escalation.
6. Final Demand
Final Demand
If the debtor does not respond or fails to co-operate, we issue a Final Demand. This sets a firm deadline for payment and makes it clear that failure to comply will result in legal action.
7. Legal Review
File Review – Legal Recommendation and Next Steps
We conduct a full review of your case, including debtor status, financial position, and supporting evidence. At this stage, we advise whether a County Court Judgment (CCJ) or a Statutory Demand is the most appropriate course of action, depending on the size, nature, and circumstances of the debt. In some cases, a Winding Up Petition may also be considered as the ultimate enforcement remedy.
Not sure if debt resolution is for you?
Bad Debt Calculator
The impact of bad debt
A bad debt costs more than the debt itself. At a 10% margin, losing £10,000 means finding £100,000 in new sales just to recover the loss.
Use the calculator to compare the cost of bad debt against what it would cost us to resolve it.
Adjust the values to compare the cost of bad debt with the cost of taking action.
Turnover needed to recover the loss
Our cost to collect this debt
Where we recover our fees from the debtor, your cost is £0.00.
Why work with us?
The Rezolva Advantage
Top Industry Specialists
Decades of experience, working for you.
Our team brings proven expertise from across the credit management and debt recovery industry. We know how to resolve debts quickly, professionally, and without unnecessary confrontation.
Result-Driven Approach
Outcomes that protect your business.
We focus on achieving fast, effective resolutions that recover what you’re owed while safeguarding your commercial relationships.
Resolution First
Respectful, firm, and fair.
For us, resolution comes before escalation. We work with businesses to find solutions that close debts amicably, without damaging trust or reputation.
Smart Technology
Industry-first tools for better outcomes.
Our unique email-tracking technology gives us insights others can’t see, helping us maximise engagement and secure faster responses from debtors.
No Collection, No commission
You only pay for results.
Our fee structure is simple and transparent: if we don’t collect, you don’t pay. It’s a partnership built on trust and performance
24/7 Online Access
Transparency at your fingertips.
Through our secure client portal, you can view case progress in real-time, track outcomes, and communicate directly with us – anytime, anywhere.
our pricing
Straight forward pricing
Always no collection, no commision
International Debt Resolution
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Available in 186 Countries
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Local agent fees may vary
With Rezolva, you only pay when we succeed. Our no collection, no commission model means there’s no financial risk to you.
Where possible, we recover statutory interest and costs directly from the debtor under the Late Payment of Commercial Debts (Interest) Act 1998 and The Late Payment of Commercial Debts Regulations 2013, – meaning in many cases, our service comes at no cost to your business.
What Clients Say About Us
As a small business cash flow is key, and when a customer stopped paying it caused a lot of issues. I was impressed with the speed the team at Rezolva Debt Collection got to work.
I was contacted the next day by Karl, and he advised me he would start collection activity right away. Rezolva focus on business to business debt collection so this gave me the confidence they could get the job done.
Rezolva collected the debt in less than two weeks. I am very happy with the service and would not hesitate to recommend them for debt recovery in Kent and the wider UK.
