Everything You Need to Know About Working With Rezolva
At Rezolva, we’re committed to making debt recovery clear and transparent.
Our Support & FAQs page provides practical guidance, answers to common questions, and direct links to help you place a debt, track progress, or get in touch with our team.
Getting Started with Rezolva
What information do I need to provide to place a debt?
Upload invoices, statements of account, any contract/PO, and key correspondence via our secure portal. Clear documentation speeds up verification and recovery.
Who receives payment - Rezolva or my business?
Debtors are instructed to pay Rezolva (client account) for transparency and fast remittance. If they pay you directly, just let us know and we’ll reconcile and close the case.
How do I start?
Create a free account, submit your case and documents, and we begin within 24 hours.
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Understanding Our Fees and Charges
How much does it cost to use Rezolva?
Joining Rezolva and placing a debt is free. We operate no collection, no commission – you only pay when we recover funds.
Can late-payment interest and fees be added?
Yes. Under the Late Payment of Commercial Debts (Interest) Act 1998 and the Late Payment of Commercial Debts Regulations 2013, statutory interest and fixed charges can be applied. Where possible, we recover these from the debtor so recovery often comes at no cost to you.
What is Rezolva’s fee structure?
Simple and transparent: performance-based commission only when we collect. Where statute allows, costs/interest are added to the debtor.
How the Debt Recovery Process Works
How does Rezolva’s debt resolution process work?
Resolution first, escalation only when needed. We notify the debtor within 24 hours, then engage respectfully by phone/email to secure payment or an agreed plan. If non-responsive, we progress to legal options in line with your authority.
1. Create Your Free Account
2. Place a Debt
3. Initial Review​
4. Request for Payment
5. Direct Engagement (Calls)
6. Final Demand
7. Legal Review
1. Create Your Free Account
Create Your Free Account
Register with Rezolva quickly and securely. Your account gives you access to our 24/7 client portal, where you can submit debts, track progress in real time, and communicate directly with our team.
2. Place a Debt
Place a Debt
Upload the details of the outstanding account, including invoices, contracts, and correspondence. The more information we have, the more effectively we can act. Placement is simple, secure, and takes only a few minutes.
3. Initial Review​
Initial Review
Within 24 hours, our team reviews the information you’ve provided. We check:
That the case meets our acceptance criteria
That all documents are in order
That the debt is compliant with UK regulations
This ensures your case is ready for swift and professional action.
4. Request for Payment
Request for Payment
We issue a formal written request to the debtor, confirming:
Rezolva has been appointed to recover the debt
The outstanding balance, including any statutory interest and charges
Clear instructions on how and when payment should be made
This letter sets the tone and shows the debtor that the matter is now being managed professionally.
5. Direct Engagement (Calls)
Direct Engagement
Our debt resolution specialists make direct telephone contact with the debtor. The aim is to:
Understand their financial position and reasons for non-payment
Encourage constructive dialogue and co-operation
Negotiate the most suitable repayment solution (whether immediate payment or a structured plan)
This stage is often the most effective in securing resolution without escalation.
6. Final Demand
Final Demand
If the debtor does not respond or fails to co-operate, we issue a Final Demand. This sets a firm deadline for payment and makes it clear that failure to comply will result in legal action.
7. Legal Review
File Review – Legal Recommendation and Next Steps
We conduct a full review of your case, including debtor status, financial position, and supporting evidence. At this stage, we advise whether a County Court Judgment (CCJ) or a Statutory Demand is the most appropriate course of action, depending on the size, nature, and circumstances of the debt. In some cases, a Winding Up Petition may also be considered as the ultimate enforcement remedy.
See our Debt Resolution Services page for more information.
How long does commercial debt recovery take in the UK?
Every case differs, but most uncontested debts resolve within 21 days with our process. Timelines depend on debtor engagement and whether legal action is required.
Are there debts Rezolva won’t accept?
We focus on UK Commercial (B2B) debts. Generally we don’t accept consumer debts, cases under £500, or aged debts (typically >24 months). But, depending on debt volumes and size, we can review this.
Legal Debt Collection and Escalation Options
What’s the difference between a Final Demand and an LBA?
A Final Demand is a strong pre-legal notice which we send out as part of our debt resolution process. A Letter Before Action or LBA is a solicitor’s letter and the final step before issuing proceedings, used when pre-legal efforts fail.
See our Legal Debt Resolution page for more information
Do I need to go to court to recover a debt?
Not always. Many cases settle pre-legal. If required, we manage CCJs, Statutory Demands (often for larger/undisputed debts), and Winding Up Petitions, advising on the most effective route.
What happens if a CCJ is ignored?
We can enforce the judgment – options include High Court Enforcement Officers, charging orders and other court-approved remedies to turn judgment into payment.
Tracking Your Case and Using Our Portal
How does Rezolva use technology to improve recovery?
Our unique email-engagement tracking (uncommon in the industry) shows when messages are received/opened, helping us time follow-ups for faster responses. Combined with our 24/7 client portal, you get real-time visibility of progress.
Can I track my cases online?
Yes – our portal, Rezolva Online, provides live status, notes, documents and messaging, all in one place.
Compliance, Insolvency and Credit Insurance Support
Is debt recovery confidential?
Absolutely. We act with integrity and discretion, reflecting your brand and protecting relationships while pursuing fair outcomes.
What if the debtor is insolvent?
We’ll advise on options, including registering a claim in insolvency and, where relevant, liaising with credit insurance partners (underwriters/brokers) to support the policyholder.
Do you handle international debts?
Our core focus is UK commercial recovery. For overseas matters, we work with trusted partners to maintain standards and results.
