PRIVACY POLICY
Section 1. Introduction
Rezolva Limited respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, enquire about our services or otherwise interact with us.
This policy is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018.
Section 2. Who We Are
Rezolva Limited is the controller of your personal data.
Our contact details are as follows:
Rezolva Limited
5 Strand Court, Bath Road, Cheltenham, United Kingdom, GL53 7LW
Email: hello@rezolva.co.uk
Data protection contact:
Karl Hague
Email: karl.hague@rezolva.co.uk
Section 3. Personal Data We Collect
We may collect, use, store and transfer the following categories of personal data:
Identity data, including your name, title and job role.
Contact data, including your email address, telephone number, postal address and company details.
Business data, including information about your business, your enquiry and the services you may require.
Technical data, including IP address, browser type and version, time zone setting, device information, operating system and platform.
Usage data, including information about how you use our website and services.
Marketing and communications data, including your preferences in receiving marketing from us and your communication preferences.
We do not intentionally collect special category personal data through our website unless it is necessary and lawful for a specific purpose.
Section 4. How We Collect Personal Data
We collect personal data in a number of ways, including:
when you complete a contact form on our website;
when you email, call or otherwise contact us;
when you engage with us about our services;
through automated technologies such as cookies and website analytics tools;
from publicly available sources such as Companies House or other lawful business information sources;
from third parties where permitted by law and where relevant to the services we provide.
Section 5. How We Use Your Personal Data
We use your personal data for the following purposes:
to respond to enquiries and communicate with you;
to assess whether our services may be suitable for your business;
to provide our services and manage our business relationship with you;
to administer and protect our business and website;
to improve our website, services and user experience;
to comply with legal and regulatory obligations;
to establish, exercise or defend legal claims;
to send service-related or business-related communications where lawful.
Section 6. Lawful Bases for Processing
We process personal data only where we have a lawful basis to do so.
These lawful bases may include:
legitimate interests, where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests;
performance of a contract, where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract;
legal obligation, where we are required to comply with the law;
consent, where consent is required and has been validly obtained.
Section 7. Marketing
We may send you information about our services where we are permitted to do so by law.
You can ask us to stop sending marketing communications at any time by:
clicking the unsubscribe link in any marketing email; or
emailing us at hello@rezolva.co.uk.
We do not sell your personal data to third parties for marketing purposes.
Section 8. Who We Share Your Personal Data With
We may share your personal data with trusted third parties where necessary for the purposes set out in this policy, including:
IT and website service providers;
professional advisers, including legal, compliance, insurance or accountancy advisers;
payment service providers and banking partners;
third parties involved in the delivery of our services, where appropriate and lawful.
We require third parties to respect the security of your personal data and to treat it in accordance with the law.
Section 9. International Transfers
We do not routinely transfer personal data outside the United Kingdom.
If we do transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place as required by data protection law.
Section 10. Data Security
We have put in place appropriate technical and organisational security measures to protect personal data against accidental loss, unauthorised access, use, alteration or disclosure.
Section 11. Data Retention
We will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting or reporting requirements.
We may retain personal data for longer where required by law or where necessary to establish, exercise or defend legal claims.
Section 12. Your Rights
Subject to applicable law, you may have the right to:
request access to your personal data;
request correction of inaccurate personal data;
request erasure of your personal data;
object to processing of your personal data;
request restriction of processing of your personal data;
request transfer of your personal data;
withdraw consent where processing is based on consent.
If you wish to exercise any of these rights, please contact us using the details above.
Section 13. Complaints
If you have concerns about how we use your personal data, please contact us first.
You also have the right to complain to the Information Commissioner’s Office.
The ICO’s website is:
www.ico.org.uk
Section 14. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page.