Credit Control Health Check

Credit Control Health Check

How strong is your credit-control process?

Most businesses only review their credit-control process after they have lost money. This assessment takes around five minutes and reviews every stage of your order-to-cash process, from opening a new account through to escalation and risk management.

You will receive an immediate personalised report highlighting your strengths, identifying areas for improvement and providing practical recommendations to help improve cash flow, reduce bad debt and strengthen your wider credit-risk strategy.

Takes around five minutes Immediate personalised report Free with no obligation
Before supply, step 1 of 6
Section 1 of 5

Before you supply

Strong pre-supply controls help you make informed decisions before customer exposure begins.

How often do you carry out credit checks before opening a new account?
How do you manage customer credit limits?
How are your payment terms agreed?
Do you obtain purchase orders or written instructions?
Section 2 of 5

Invoicing

Accurate, complete and timely invoices reduce avoidable queries and give customers fewer reasons to delay payment.

How quickly are invoices issued?
Are invoice contacts confirmed before billing?
How are invoices checked before issue?
Are purchase-order references shown on invoices where required?
Section 3 of 5

Credit control

Consistent and timely engagement is one of the strongest indicators of successful debt recovery.

When is your first payment reminder sent?
How are reminders managed?
When do you telephone overdue customers?
How are promises to pay managed?
Section 4 of 5

Escalation

Clear escalation points prevent debts remaining in internal collections long after recovery prospects begin to decline.

Do you have a written escalation process?
When does management become involved?
Who owns customer disputes?
When do you normally consider external debt recovery?
Section 5 of 5

Credit risk and insurance

Effective credit management includes understanding customer exposure, historic losses, claims experience and the role of trade credit insurance.

Does your business currently purchase trade credit insurance?
How often has your business made a trade credit insurance claim during the last 12 months?
What was the approximate value of bad-debt write-offs or insurance claims during the last 12 months?
How often are customer credit limits reviewed?
What proportion of your outstanding ledger is represented by your largest customer?
Do you have an active relationship with a trade credit insurance broker?
0 /100
Your Credit Control Health Check

Your result

Your credit-control maturity
1 Reactive
2 Developing
3 Managed
4 Protected
5 Optimised
Your category scores
Before supply 0%
Invoicing 0%
Credit control 0%
Escalation 0%
Risk management 0%
Your strongest areas
    Your Top 3 Priorities
    What I would do first

    What good looks like
    Before supply

    Credit checks, formal limits and accepted terms are in place before exposure begins.

    Invoicing

    Accurate invoices are issued promptly to the correct contact with the required supporting information.

    Credit control

    Contact starts early, activity follows a clear schedule and promises to pay are recorded and monitored.

    Escalation

    Disputes have an owner and unresolved debts move to the next stage before they become heavily aged.

    Risk management

    Credit limits, customer concentration, historic losses and insurance needs are reviewed regularly.

    Credit insurance and risk guidance
    Receive your personalised report

    Email my Credit Control Health Check

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    This health check provides a practical indication based on the answers supplied. It is not legal, financial or insurance advice. A specialist trade credit insurance broker should advise on policy suitability and cover.