Commercial debt recovery with clear accountability
When you instruct a recovery partner, you are trusting it with your money, information, reputation and customer relationships. Rezolva explains who is responsible, how decisions are controlled and where the service begins and ends.
Our approach is built around experienced human judgement, professional communication, visible case records and client approval before legal escalation.
Key details
- Legal entity
- Rezolva Limited
- Company number
- 16659319
- ICO reference
- ZC210586
- Service scope
- Commercial B2B debt recovery
- Professional lead
- Karl Hague MCICM
Founder-led recovery with direct accountability
Rezolva is led by Karl Hague MCICM, who brings more than 20 years of experience across credit, collections, commercial risk and trade credit insurance. Clients have direct access to the person responsible for the recovery approach and the standard of service.
Years in credit and commercial risk
Karl's background spans credit management, commercial debt recovery and trade credit insurance, including experience as a credit insurance broker.
Chartered Institute of Credit Management
Karl has been a CICM member since 2014 and holds the professional MCICM designation. This is Karl's individual professional membership, not a claim that CICM regulates Rezolva.
International credit perspective
Karl has also been a member of the Association of International Credit and Trade Finance Professionals since 2019, supporting Rezolva's understanding of cross-border commercial risk.
Professional profile details can be checked on Karl Hague's LinkedIn profile.
Case information is handled for a defined purpose
Rezolva Limited is registered with the Information Commissioner's Office as a data controller. Registration reference ZC210586 was issued on 31 July 2026 and the current registration expires on 30 July 2027.
ICO registration records the organisation on the statutory data-protection fee register. It is not described as security certification, regulatory approval or an endorsement of Rezolva.
Client and debtor information is used for the instructed recovery, service administration and relevant legal or compliance purposes. The privacy policy explains the lawful basis, individual rights, retention and how to raise a data-protection concern.
Technology supports control without replacing judgement
Rezolva Connect gives authorised users a structured place to submit account information, upload evidence, follow case activity and record important decisions. Security claims are kept specific and evidence-based rather than relying on vague assurances.
Authorised case access
Client and broker access is limited to the accounts and information they are authorised to view. Access should be removed when it is no longer required.
Visible recovery records
Documents, correspondence, payments, material proposals and approval points are retained against the relevant case so the current position can be understood.
Human-controlled decisions
Technology supports workflow and visibility. Settlement decisions, formal demands and legal escalation remain subject to human review and recorded authority.
A commercial service with clear boundaries
Rezolva Limited is not authorised or regulated by the Financial Conduct Authority. We do not undertake consumer debt collection or collection under regulated consumer credit or consumer hire agreements. The service is designed for ordinary business-to-business trade debts outside the consumer credit regulatory perimeter.
Commercial trade debts
Unpaid invoices and overdue accounts arising wholly or mainly from business transactions between commercial organisations.
Consumer and regulated matters
Consumer debts and debts arising under regulated consumer credit or consumer hire agreements must not be placed through the commercial service.
Individuals and unusual agreements
Accounts involving individuals, sole traders, unincorporated partnerships, personal guarantees, credit agreements or consumer hire require scope review and may need independent legal advice.
Specialist work remains with the specialist responsible for it
Rezolva can coordinate a recovery journey, but it does not blur responsibility for legal advice, reserved legal work or country-specific action.
Independent legal partners
Where a solicitor's letter, court proceedings, enforcement advice or other reserved legal work is required, it is handled by an appropriately authorised independent legal provider responsible for that work.
International local support
Cross-border recovery may use vetted local agents, lawyers or other specialists. The proposed route, local limitations and any additional fees are explained before chargeable action is authorised.
Clear data and cost authority
Only relevant case information is shared with an approved partner. Applicable privacy and international-transfer requirements are considered, and third-party costs require client authority.
What clients should expect from Rezolva
These are service targets and operating standards, not guarantees of payment or a fixed recovery timescale.
Review before contact
We review the parties, account information, evidence, dispute position and service scope before beginning recovery contact.
Prompt commencement
Once a complete and suitable instruction is accepted, we normally aim to begin recovery activity within one working day.
Professional communication
Contact should be clear, proportionate and commercially aware. Rezolva does not use public naming and shaming as a recovery tactic.
Visible material activity
Material correspondence, payments, proposals and recovery milestones are recorded so authorised clients can understand progress.
Authority before cost
Separately chargeable tracing, international, legal or enforcement work is explained and authorised before the cost is incurred.
Client approval before legal escalation
No court claim, enforcement instruction or other chargeable formal legal step is taken without the client's express approval after the proposed scope, likely cost and material risk have been explained.
A clear route to raise a problem
Clients, debtors and partners can raise a concern about service, conduct or the handling of personal information. Complaints are recorded, investigated and answered in writing. Raising a complaint does not remove the obligation to address a valid debt, but it does ensure the concern is considered separately and fairly.
Data-protection complaints are handled under the dedicated process required by UK data-protection law. Complaints about work performed by an independent solicitor are also subject to that provider's own regulated complaints procedure.
Read the full complaints processAsk Rezolva a due-diligence question
Tell us which legal entity, data-protection, security, professional or service information your organisation needs to complete its review.